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Red Hat Certificate System Errata Support Policy

Overview

Red Hat has established fixed life cycles for Red Hat Certificate System that will allow customers and partners to plan their resources and implementations accordingly.

To facilitate customer maintenance cycles, Red Hat Certificate System will be supported via errata Service Packs. These Service Packs will contain security, bug fix, and limited enhancement errata that have been qualified on the appropriate Red Hat Certificate System release and architecture. Security errata will be the only errata released independent of the Service Packs.

Details

For a period of 5 years from initial release (General Availability), Red Hat will provide errata maintenance for Red Hat Certificate System. To facilitate the rapid adoption of new enterprise hardware and software yet retain the high standard of stability inherit in Red Hat's enterprise products, the 5 years is divided into two phases of maintenance.

Timeline

This table summarizes the two support phases after General Availability (GA) of a major release.

Support Phase

Years After GA

Support Provided

Phase 1

0 - 3 years

Full Support: see Scope of Coverage

Phase 2

3 - 5 years

Maintenance only: Security errata and mission-critical bug fixes

Phase 1: Full Support

Start Date: General Availability
End Date: 3 Years from General Availability date
Description: During the Full Support phase, support will be provided according to the published Scope of Coverage for Red Hat Certificate System: https://www.redhat.com/support/service/sla/certificate.html. Additional hardware support will be provided at the discretion of Red Hat via Service Packs. Additionally, all available and qualified errata will be applied to the products via Service Packs (or as required for Security level errata.)

Phase 2: Maintenance

Start Date: 3 Years from General Availability (end of Full Support)
End Date: 2 Years from end of Full Support (5 years from General Availability)
Description: During the Maintenance phase, only Security errata and select mission critical bug fixes will be released for Red Hat Certificate System.

Red Hat Certificate System 7.3

General Availability: May 11, 2007
Full Support (including hardware updates): May 11, 2007 -- May 10, 2010
Maintenance Support: May 11, 2010 -- May 10, 2012

Red Hat Certificate System 7.2

General Availability: Oct 30, 2006
Full Support (including hardware updates): Oct 30, 2006 -- Oct 29, 2009
Maintenance Support: Oct 30, 2009 -- Oct 29, 2011

Red Hat Certificate System 7.1

General Availability: June 7, 2005
Full Support (including hardware updates): June 7, 2005 -- June 6, 2008
Maintenance Support: June 7, 2008 -- June 6, 2010